Cognizant has officially launched its Service Desk Off Campus Drive 2026 for fresh graduates from the 2025 and 2026 batch. This is a direct hiring opportunity to join one of India’s most reputed global IT companies in a customer-facing technical support role under the Digital Workplace Practice. The drive is open PAN India with no service bond requirement.
| Quick Job Details | |
|---|---|
| Company | Cognizant Technology Solutions |
| Role | Digital Workplace Practice – Service Desk |
| Location | PAN India (Any Cognizant Office) |
| Eligibility | Any 3-year UG degree (BCom, BCA, BSc, BA, BBA, B.Voc, BMS) |
| Batch | 2025 and 2026 Graduates |
| Experience | Freshers Only |
| Salary | Disclosed during the hiring process (industry competitive) |
| Service Bond | No Bond |
| Apply Mode | Online via Superset Portal |
| Last Date to Apply | June 15, 2026 at 12:00 AM |
About Cognizant
Cognizant is one of the world’s leading professional services companies, helping clients transform their business, operations, and technology models for the digital era. Headquartered in Teaneck, New Jersey, the company has major delivery centres across India in Chennai, Bengaluru, Hyderabad, and Pune. With over 340,000 employees globally and a consistent Fortune 500 ranking, Cognizant is a top employer of choice for Indian graduates.
The company is widely recognized for its structured fresher onboarding, strong mentorship programmes, and clear internal career progression paths — making it an ideal starting point for students entering the IT industry.
Role Overview – Digital Workplace Service Desk
The Digital Workplace Practice – Service Desk role places you as the primary point of contact for end-users reporting IT issues on behalf of Cognizant’s global clients. You will be responsible for logging and resolving support tickets, diagnosing hardware and software problems, and ensuring minimal disruption to client IT systems.
This is a shift-based, office-first role. Candidates must be prepared to work rotational shifts including night shifts based on client SLA requirements. The role offers a defined career trajectory into IT operations, infrastructure support, and cloud services.
Key Responsibilities
- Serve as the first point of contact in the Service Desk for end-users reporting IT issues via phone, email, or ticketing portal.
- Log, track, and resolve Service Desk tickets accurately and within defined Service Level Agreements (SLAs).
- Troubleshoot hardware and software issues to minimise downtime and disruption for client end-users across multiple time zones.
- Collaborate with internal IT teams to escalate and resolve complex technical issues in a timely and structured manner.
- Build and maintain a knowledge base of articles to enable faster resolutions for recurring IT issues.
- Maintain a client-focused mindset while supporting users across diverse cultures and geographies.
- Work in rotational shifts from the office, including night shifts as required by client SLA commitments.
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Educational Qualification | Any 3-year UG degree — BCom, BCA, BSc, BA, BBA, B.Voc, BMS, or equivalent |
| Eligible Batch | 2025 and 2026 passing batch only |
| Minimum Academic Score | 50% minimum in Class X, Class XII, Diploma (if applicable), and UG degree. Rounding off 49.9% to 50% is strictly not permitted. |
| Standing Arrears | Students with active standing arrears are NOT eligible |
| Postgraduate Students | Students currently enrolled in full-time PG programmes are NOT eligible |
| Location Flexibility | Must be willing to work from any Cognizant office in India across any given shift timing |
| Citizenship | Open to Indian nationals or Overseas Citizens of India (OCI) currently residing in India |
| CGPA Conversion | CGPA will be converted to percentage as per the respective university norms |
| Re-evaluation Cases | Candidates who have applied for re-evaluation will be assessed on their initially declared result score |
Selection Process
The Cognizant Service Desk Off Campus 2026 follows a four-round selection process:
- Round 1 – Online Application and Resume ScreeningSubmit your application via the Superset portal. Cognizant will review your academic record and eligibility before advancing shortlisted candidates to the assessment round.
- Round 2 – Online AssessmentA timed test covering aptitude, logical reasoning, English comprehension, and basic technical questions related to IT support concepts.
- Round 3 – Communication AssessmentA voice-based evaluation to assess spoken English fluency, clarity, and communication skills — essential for a customer-facing Service Desk role handling clients globally.
- Round 4 – HR and Behavioural InterviewA final HR round covering your willingness to work in shifts, location preferences, cultural fit, and motivation for joining a Service Desk function.
Salary and Benefits
The exact CTC will be disclosed during the hiring process and is aligned with industry standards for entry-level Service Desk positions. Beyond the base salary, Cognizant offers several meaningful benefits:
No Service BondCognizant does not require freshers to sign a service bond. You are free to grow on your own terms from day one.
BITS Pilani Sponsored Higher EducationCandidates from Science, Technology, and Mathematics backgrounds are eligible for Cognizant-sponsored higher education from BITS Pilani.
Night Shift AllowanceAdditional monetary allowance provided for working night shifts as per client SLA requirements.
Safe Transport FacilityComfortable and safe cab pick-up and drop facility for all shift-based employees at all locations.
Comprehensive Health InsuranceGroup medical coverage and health insurance for all full-time employees from the date of joining.
Rewards and RecognitionPerformance-based rewards and timely recognition programmes for top-performing employees.
How to Apply
The application process is fully online and goes through the Cognizant Superset portal. Follow these steps:
- Click the Apply Now button at the bottom of this page.
- You will be redirected to the official Cognizant job profile on the Superset portal.
- Create a new candidate account on Superset, or log in if you already have an existing account.
- Fill in the application form with your academic details, personal information, and location preferences.
- Upload your resume — maximum 2 pages, with a high-resolution passport-sized photograph included in the document.
- Review all details carefully and submit your application before the deadline.
This is a direct off-campus drive by Cognizant. No middlemen, no fees. Apply directly on the official portal. Apply Now on Superset
Important Points Before Applying
Read carefully before submitting your application:
- Your academic percentage must be a genuine 50% or above at all levels. Cognizant strictly does not permit rounding up from 49.9%.
- Students currently pursuing a full-time postgraduate course are not eligible under this drive.
- Candidates with any standing arrears at the time of application or at the time of joining will be disqualified from the process.
- This role demands complete shift and location flexibility across India. If you are unable to relocate or work night shifts, reconsider applying.
- The BITS Pilani higher education sponsorship is exclusively available to candidates from a Science, Technology, or Mathematics academic background.
- Only apply through the official Superset link. Do not pay any money to any third party claiming to assist with the application.