Are you an IT support professional looking for a high-growth opportunity at a global tech company? Esko, a leading name in packaging software solutions and a proud member of the Veralto group, is hiring for the role of Software Support Engineer – I (Level-1) at its Bangalore office. This is your chance to be part of a world-class 24/7 global support organization, work on cutting-edge SaaS solutions, and launch your tech support career on the international stage.
Read on for everything you need to know — eligibility, responsibilities, shift timings, salary expectations, and how to apply — all in one place.
Esko Recruitment 2026 – Quick Overview
| Detail | Information |
|---|---|
| Company | Esko (Part of Veralto) |
| Job Role | Software Support Engineer – I (Level-1) |
| Job Requisition ID | R10266325 |
| Location | Bangalore, Karnataka, India |
| Work Model | Hybrid (Office + Work From Home) |
| Experience Required | 1 – 2 Years |
| Education | Bachelor’s Degree or Equivalent IT Experience |
| Shift Type | Rotational 24/7 (Including Weekends) |
| Employment Type | Full-Time |
| Apply Mode | Online – Veralto Careers Portal |
About Esko & Veralto
Esko is a global provider of integrated software and hardware solutions that help packaging and print businesses accelerate their go-to-market processes. Their products are used worldwide by major brand owners, manufacturers, retailers, and packaging suppliers to design, manage, and streamline complex packaging workflows.
Esko operates as part of Veralto, a global technology conglomerate and a leader in essential technology solutions with an annual revenue of nearly $5 billion USD. Veralto’s global team of over 16,000 associates operates with a unified mission: Safeguarding the World’s Most Vital Resources™.
Joining Esko means joining an organization that values innovation, customer impact, and long-term employee growth — all within a truly global environment.
Job Description: Software Support Engineer – I (Level-1)
As a Software Support Engineer – Solutions (Level-1) at Esko Bangalore, you will serve as the first line of technical support for customers using Esko’s enterprise software products. You will be the initial point of contact for incoming customer issues — responsible for gathering information, diagnosing problems, resolving common issues, and escalating complex cases to Level-2 teams when needed.
This role is perfect for someone who is analytical, customer-focused, and thrives in a fast-paced environment. You will work closely with senior engineers, documentation systems, and internal knowledge bases as you continuously build your technical expertise.
Key Responsibilities
1. First-Line Customer Support
Act as the primary point of contact for customers reporting technical issues with Esko software solutions. Provide prompt, professional, and empathetic responses to all incoming queries.
2. Troubleshooting & Issue Resolution
Gather accurate details about reported problems and resolve common, known issues by leveraging documentation, internal knowledge bases, and standard operating procedures.
3. Escalation Management
Identify issues that exceed Level-1 scope and ensure a clear, structured handover to Level-2 engineering teams — including all relevant context, logs, and prior troubleshooting steps.
4. End-to-End Case Ownership
Take full ownership of assigned support tickets — from the initial customer contact through resolution or escalation — and provide consistent, timely updates to customers throughout the process.
5. Knowledge Documentation
Accurately log all issues, troubleshooting steps, and resolutions into support tools, and contribute new learnings to internal knowledge bases to help the broader team.
6. Customer Empathy & Communication
Handle challenging or tense customer situations with calm, professionalism, and constructive intent. Act as an excellent listener and manage customer expectations proactively.
Eligibility Criteria & Required Skills
Educational Qualification
- Bachelor’s degree in Computer Science, IT, or a related field
- Equivalent practical IT experience is also acceptable
Work Experience
- 1 to 2 years of experience in IT support, software application support, or installation support
- Prior experience in a SaaS environment is a strong advantage
Technical Skills
- Fundamental understanding of how web applications work (gained through education or hands-on experience)
- Familiarity with support tools, ticketing systems, and knowledge bases is a plus
- Basic understanding of software troubleshooting methodologies
Soft Skills
- Strong analytical mindset with a calm, methodical approach to problem-solving
- Fluent in English — both written and spoken
- Ability to handle tense situations and defuse frustrated customers
- Excellent listening skills and the ability to manage customer expectations
Additional Requirements
- Willingness to work in a rotational 24/7 shift environment, including weekends and public holidays
Shift Timings – Rotational 24/7
Because Esko operates a global support framework spanning multiple time zones, all engineers are required to work in rotational shifts. Here are the three shift windows:
| Shift | Timing (IST) |
|---|---|
| First Shift (Morning) | 03:30 AM – 12:00 PM |
| Second Shift (Afternoon) | 12:00 PM – 09:00 PM |
| Night Shift | 06:30 PM – 03:30 AM (Next Day) |
Weekend Work: Saturday and/or Sunday may be included in your schedule and will count as regular working days. Alternate days off will be provided by your Team Leader.
Work Model: Hybrid
The role follows a hybrid work model, combining both office-based and work-from-home days based on team planning and business requirements. This provides flexibility while ensuring team collaboration and knowledge-sharing remain effective.
Why Join Esko?
Here are some compelling reasons to consider this opportunity:
- Global Exposure: Work with an international support organization serving customers across multiple continents.
- Career Growth: A Level-1 role with a clear pathway to Level-2 and senior engineering tracks.
- Skill Development: Hands-on experience with enterprise-grade SaaS tools and packaging software.
- Stable Organization: Esko is backed by Veralto, a Fortune 500-level company with ~$5 billion in annual revenue.
- Hybrid Flexibility: Work-from-home days are part of your regular schedule.
- Diverse Team: Join a global team of 16,000+ professionals united by a shared purpose.
- Impactful Work: Support products that help get consumer goods to shelves faster and more efficiently.
How to Apply for Esko Recruitment 2026?
Applying is simple and straightforward. Follow these steps:
- Prepare your resume – Highlight your 1–2 years of technical support experience, knowledge of web applications, and customer communication skills.
- Visit the official Veralto Careers portal using the apply link below.
- Search using Job ID: R10266325 to find this specific listing.
- Submit your application with an updated resume and cover letter (if applicable).
What to Expect in the Interview Process
The typical hiring process for this role includes
Apply Now
Click Here to Apply on Veralto Careers
Frequently Asked Questions (FAQs)
Q1. Is this role suitable for freshers? No, Esko requires a minimum of 1 year of relevant IT or software support experience for this role.
Q2. What is the work location? The position is based in Bangalore, Karnataka, India with a hybrid work model.
Q3. Are weekend shifts mandatory? Yes. Since Esko operates 24/7, weekend shifts may be scheduled. Compensatory days off are provided.
Q4. Is SaaS experience mandatory? No, but it is listed as a distinct advantage. Candidates without SaaS experience but with strong IT support backgrounds are also encouraged to apply.
Q5. What is the Job ID for this position? The Job Requisition ID is R10266325.
Q6. What is the application portal? Applications must be submitted through the official Veralto Careers portal.