Are you a fresh graduate looking to kickstart your career at one of the world’s top IT companies? Cognizant has opened applications for the role of Process Executive in Hyderabad, exclusively for freshers. This is a golden opportunity for graduates who want to build a career in customer service, IT consulting, and business process domains.
In this blog, you will find the complete job description, eligibility criteria, company overview, and a step-by-step guide on how to apply.
Cognizant Process Executive Job 2025 — Quick Overview
| Detail | Information |
|---|---|
| Company Name | Cognizant Technology Solutions |
| Job Role | Process Executive |
| Job Location | Hyderabad, India |
| Experience Required | Freshers (0–0 Years) |
| Education Qualification | Any Graduate |
| Batch | Not Mentioned |
| Last Date to Apply | ASAP (As Soon As Possible) |
| Employment Type | Full-Time |
| Work Mode | Office-Based (Hyderabad) |
| Application Mode | Online (via Naukri.com) |
About Cognizant — Company Overview
Cognizant Technology Solutions is an American multinational corporation specializing in information technology services, business process outsourcing (BPO), and consulting services.
- Headquarters: Teaneck, New Jersey, USA
- Employees: 292,500+ professionals worldwide
- Specialization: AI, IoT, Cloud Computing, Digital Transformation
- Industry: Information Technology & Consulting
Cognizant is listed among the Fortune 500 companies and is one of India’s top IT employers. The company provides its employees with a competitive salary, continuous learning opportunities, and strong career growth prospects.
Job Description — Process Executive
In this role, you will work closely with sales representatives — resolving their queries, managing company and agency hierarchies, and providing internal customer support.
Key Responsibilities
- Sales Rep Support: Respond to sales reps via cases by providing and suggesting relevant customer company and agency hierarchies.
- Assignment Management: Make need-based changes; resolve roll-up and pod assignment problems.
- Hierarchy Consulting: Consult on issues related to assignment and company/agency hierarchies.
- Internal Customer Response: Answer relevant company roll-up questions; suggest company names as per Chief Compliance and other policies; make live changes in the tool only upon receiving confirmation from the sales rep.
- Problem Resolution: Clarify sales rep complaints and requests, identify the root cause, suggest the best solution, and follow up to ensure complete resolution.
Eligibility Criteria
Candidates with the following skills and qualifications are eligible to apply for this role:
| Criteria | Details |
|---|---|
| Education | Any Graduate (No specific stream mentioned) |
| Experience | Freshers (0 Years of Experience) |
| Communication Skills | Excellent verbal and written English communication |
| Customer Service | Basic understanding of customer service principles |
| Writing Skills | Strong English writing ability |
| Research Skills | Effective research and analysis capability |
| Attention to Detail | Ability to identify and differentiate hierarchy levels accurately |
| Process Knowledge | GCS Process and tool knowledge (training may be provided) |
| TAT Adherence | Ability to resolve all cases within the stipulated Turn-Around-Time |
| Customer Satisfaction | Commitment to ensuring sales rep satisfaction |
Benefits of Working at Cognizant
- Reputed Brand: Work experience at a Fortune 500 company
- Freshers Welcome: No prior experience required
- Competitive Salary: Market-standard compensation package
- Career Growth: Internal promotions and upskilling opportunities
- Training Programs: On-the-job training and skill development
- Employee Benefits: Health insurance, paid leaves, and other perks
- Global Exposure: Opportunity to work with international clients
How to Apply — Step-by-Step Guide
- Click on the Apply Link provided below
- The job listing on Naukri.com will open
- Upload your updated resume/CV
- Fill in your correct contact details (email and phone number)
- Submit your application
- If shortlisted, you will receive further details on your registered email
- Keep checking your inbox for interview round information
Apply Link: Cognizant Process Executive — Naukri.com
Important Notes for Applicants
Please Read Carefully:
- Read the job instructions and requirements carefully before applying
- If your CV is shortlisted, all communication will be sent to your registered email address
- Check your inbox regularly for updates on the next round
- Cognizant never asks for any payment during recruitment — beware of fraudsters
- The last date is ASAP, so apply at the earliest
Frequently Asked Questions (FAQs)
Q1. Can freshers apply for this role? Yes, this role is specifically for freshers. Candidates with 0 years of experience are eligible.
Q2. What degree is required? Any graduate can apply. No specific stream or branch has been mentioned.
Q3. What is the job location? The job is based in Hyderabad, Telangana, India.
Q4. What is the selection process? Shortlisted candidates will be contacted via email with interview details. The exact number of rounds will be confirmed by Cognizant.
Q5. What is the last date to apply? The last date is mentioned as ASAP — meaning you should apply as soon as possible without delay.